Booking Terms

No Pets Are Allowed.
50% Of Total Accommodation Cost Is Required As A Deposit To Confirm Your Reservation. Payment In Full In Advance Is Required For One Night Reservations.
Booking In Is After 14.00 And Chalets Are To Be Vacated By 10.00.
Alternate Times Will Gladly Be Accommodated Where Possible.
Chalets Are Serviced Daily except on Sundays and Public Holidays.
Adventure Activities Can Be Arranged With Associate Company.
(1) Sleeper Couch In Mountain View, Grandpa’s, Stone, Waratah @ an extra R200 Per Night


Cancellation Policy

In All Instances, Irrespective Of The Number Of Days Before Arrival, A Refund Will Be Made If Alternative Clients Are Obtained For The Cancelled Accommodation

0 -10 Days Before Arrival – No Refund Of Deposit
11- 21 Days Before Arrival – 25% Of Deposit Less Costs Will Be Refunded
22 -31 Days Before Arrival – 50% Of Deposit Less Costs Will Be Refunded
32- 41 Days Before Arrival – 75% Of Deposit Less Costs Will Be Refunded
42 Days Or More – Full Deposit Less Costs Will Be Refunded

Notes:

1. “Costs” Includes All Diminution Of The Deposit Such As But Not Exclusively
• Agents Commission
• Bank Charges
• Fax, Telephone And/Or Similar Costs
• Interest
• Reduced Alternate Rental
• Etc.
2. Where Possible And If Requested, The Deposit Will Be Carried Forward To Another Suitable Date